Refund eligibility
Container Office processes refunds only when explicitly approved in writing by our accounts team. Refunds apply to eligible cancellations or billing errors, not to change-of-mind requests after custom production.
Advance payments
Booking advances for custom fabrication are generally non-refundable once production planning has started, unless otherwise stated on your quotation or proforma invoice.
Refund timeline
Approved refunds are initiated within 7–14 business days to the original payment method (bank transfer, UPI, or gateway as applicable). Bank processing times may vary.
Partial refunds
Partial refunds may be offered for delayed delivery attributable to us, subject to the terms of your sales agreement. Force majeure events (strikes, severe weather, government restrictions) are excluded unless required by law.
Disputes
For refund-related disputes, contact us with your invoice number and payment proof. We aim to resolve matters fairly and promptly in line with Indian consumer and commercial practices.
Last updated: May 2026