Scope
Because our products are large, custom-built portable structures, standard e-commerce return rules rarely apply. This Return Policy explains when returns or replacements may be considered.
Manufacturing defects
If you receive a unit with documented manufacturing defects (structural issues, major panel damage in transit, or significant deviation from approved specifications), notify us within 48 hours of delivery with photographs. We will inspect and may offer repair, replacement of defective parts, or other remedy at our discretion.
Transit damage
Report visible transit damage on the delivery note before signing acceptance where possible. Claims supported by photos and the transporter's remarks are handled in coordination with our logistics partner.
Non-returnable situations
- Products installed, modified, or used on site
- Custom colours, sizes, or layouts approved by the buyer
- Normal wear, corrosion from improper maintenance, or acts of nature
Return process
Approved returns require prior written authorisation. Customer is responsible for safe loading and return freight unless we agree otherwise. Restocking or handling fees may apply.
Last updated: May 2026